Terms of Service

Customer acknowledgement:

I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I may not be able to make any changes once my order is placed and that I assume all responsibility for typographical errors. By submitting my order to PROMAX360 I agree to the PROMAX360Terms and Conditions set out below.

Terms and Conditions:

IMPORTANT NOTICE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY PLACING AN ORDER IN THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED BELOW, PLEASE DO NOT PLACE THE ORDER. PROMAX360  RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

  1. ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process. PROMAX360 is NOT LIABLE for errors in a final product caused by any of the following reasons: Language and grammar, graphics, damaged fonts.

  1. COPYRIGHT

All material used/found in this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the PROMAX360 web site. The Customer (sometimes referred to for convenience as “you”) may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the PROMAX360 Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. PROMAX360 policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

  1. CUSTOMER CONTENT

All information, data, text, photographs, graphics, messages or other materials supplied by the customer (“Content”) are the sole responsibility of the customer. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content, you agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Canada or the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of Canada or the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of PROMAX360  or any third party. PROMAX360 does not control the Content given by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will PROMAX360 be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account. 

You acknowledge that PROMAX360 does not pre-screen Content, but that PROMAX360 and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that PROMAX360 may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of PROMAX360, its users and the public.

  1. GOVERNING LAW

Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that venue in these courts is proper in any such legal action or proceeding.

  1. LIMITATION OF LIABILITY

In no event shall PROMAX360 or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not PROMAX360 has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from PROMAX360or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall PROMAX360 be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content. PROMAX360 reserves the right to refuse service without disclosing a reason.

  1. INDEMNITY

You agree that you shall indemnify and defend PROMAX360and all parties from whom PROMAX360 has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

  1. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

PROMAX360 is not responsible for any color shift that occurs in colour conversions in to different colour modes. All artwork, designs and images must be provided in minimum of 300 DPI and if there is a special colour PANTONE CODE to be provided by you.  PROMAX360 is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

  1. COLOR PROOFING AND MATCHING

PROMAX360 is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While PROMAX360 will try its best to match the gradient density of each color, PROMAX360 is not liable for the final appearance of a color.

Because of differences in equipment, fabric, paper and inks and other conditions between color proofing and production operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. PROMAX360 will make every effort to produce a reasonable representation based on materials supplied by the customer; however, PROMAX360 does not guarantee color matching. Unfortunately time to time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.

  1. ORDER CANCELLATION

Orders are eligible for cancellation upon request until the commencement of imposition, subject to applicable cancellation charges. A credit or credit card refund will be issued with a value equal to the cancelled job(s). If a job is cancelled charges for any labor hours (proof, file adjustment, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your credit. In cases where a job is already imposed but cancellation may still be possible, a minimum cancellation charge of $25 per job is required. Once the order has been placed successfully, No Refunds are issued for file adjustment services.

  1. RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will reprint the order or issue a credit or refund accordingly. Customer must notify PROMAX360 within 7 business days of receiving order to notify us of any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. We may occasionally request that we pick up the printed material prior to issuing the reprint, credit, or refund.

  1. ORDER SHIPPING AND DELIVERY

Free Shipping Ontario is valid only for online purchases above $500 before taxes. This offer does not apply for offers, promotions, discounted prices. Offer is valid anywhere in Ontario province and it will be standard shipping. Further free shipping is not applicable for offline orders where customer require personal service in order to place the order, this will be completed with the help of our customer care assistance manually and shipping will be added as a cost for the service rendered.

Actual delivery times depend on service provider and if you require express shipping additional charges may apply. Please mention your shipping requirement in the Special Note section or contact us after you place the order.

Please note PROMAX360 will use reasonable efforts to prevent delay of delivery by handing over products to the service provider, in no case shall PROMAX360 be liable for any consequential or damages resulting from any delay in shipment or delivery. PROMAX360 shall not be liable for delays in shipments caused by weather conditions, shipping company delays or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable and client will be notified on the delay. However, technical difficulty will not be the grounds for order cancellation.

  1. CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is returned to PROMAX360 due to an error made by the customer in submitting the proper shipping address, PROMAX360 will reship the package with corrected address and charge an additional shipping fee for the shipment.

  1. INDEMNIFICATION

The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless PROMAX360 from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against PROMAX360 on grounds that printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal right, except to the extent that PROMAX360 contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding, that may be brought against PROMAX360 provided that PROMAX360 shall promptly notify the customer with respect thereto.

  1. PAYMENT INFORMATION

PROMAX360 does not record, keep, or hold any credit card information on our servers for online purchases and Paypal is responsible for that. PROMAX360 only record and hold information on jobs ordered: order number, qty, fabric, paper type finishing, file and shipping info. 

CONTACT US

9:30am – 5:30pm Monday – Friday

Unit# LL11, 4155 Sheppard Ave E, Scarborough, ON., M1S 1T4, CANADA

Phone: 647-343-0360, 647-376-7161, 647-871-5220

Email: info@promax360.com